Cleveland Clinic, American Well to provide CVS MinuteClinic customers with access to video visits

By Aditi Pai

Cleveland Clinic providers will now offer online and mobile video visits to CVS Minute Clinic customers in Ohio. The partnership is powered by American Well’s video visits offering. American Well previously partnered with CVS and Cleveland Clinic in separate deals.

“Our longterm view of telehealth is that it’s not only a new, welcome service that we can offer our existing patients, but it’s a way for Cleveland Clinic to extend our reach and serve more people who need help,” Cleveland Clinic Medical Director of Distance Health Dr. Peter Rasmussen said in a statement. “We believe that it is important to remove barriers to great care like time, travel and distance, and we’re making that possible through this partnership in Ohio.”

Cleveland Clinic first announced its partnership with American Well last year, in November. The provider launched an American Well-powered app, called Cleveland Clinic Express Care, that offers patients 24-hour access to a medical professional for urgent care needs. A few months earlier, CVS Health announced that it was working with three established remote visits companies: American Well, Doctor On Demand, and Teladoc, to expand its telehealth capabilities and services.

Cleveland Clinic has announced a few other remote visit partnerships in the past year.

Health kiosk company Pursuant Health (formerly SoloHealth) announced a partnership with Cleveland Clinic Wellness, which the company embarked on a few months prior. This partnership added a workplace wellness business to the company's existing public kiosk business.

Cleveland Clinic also had a deal with telemedicine kiosk company HealthSpot, although HealthSpot shut down earlier this year.

In other news, a few days ago another remote visit company, Teladoc, announced that the company completed 240,000 telemedicine visits during the first quarter of the year, up 61 percent from 149,000 visits during the same period last year.