patient engagement

By Jonah Comstock February 19, 2018
The rise of consumerism in healthcare might seem like new ground to people in the industry, but when other industries are considered, that ground starts to look well-trodden. Customer service, customer satisfaction, and customer loyalty have been the North Star in other industries for years -- now it’s on hospitals to translate those values and skills into patient satisfaction and patient loyalty...
By Laura Lovett February 7, 2018
When Amanda Greene goes to the doctor she is prepared. She has her iPad, email print-outs and her EHR login ready for the physician. Greene has multiple chronic illnesses and sees a variety of doctors for treatment. But there is no way for her different doctors to connect her medical records, forcing Greene to fill in the gaps. “I’m not just a full-time patient but a full-time care manager,”...
By Jeff Lagasse December 8, 2017
Encouraging patients to help write and add notes to their personal medical charts -- a task typically handled only by medical professionals -- may help patients feel more involved with their own care and improve relationships with their doctors, a new study has found. In research published in the Annals of Internal Medicine, doctors at UCLA Health and Beth Israel Deaconess Medical Center found...
By Jonah Comstock December 7, 2017
Alder Hey Children's Hospital in Liverpool, UK has launched a new augmented reality tablet app for children to entertain, educate, and distract the hospital's young children. In Alder Play, available on iOS and Android, children can choose an animated avatar who will appear on the app as they visit different parts of the hospital and offer them entertainment, information, and support, as well as...
By Jonah Comstock November 10, 2017
VisitPay, a Boise, Idaho-based healthcare payments startup, has raised $15 million in a round led by Norwest Venture Partners. Ascension Health, which invests on behalf of a number of health systems, contributed to the round as well. VisitPay also rebranded (it was formerly known as iVinci Healthcare) and announced a new customer, Intermountain Healthcare.  “Our cloud-based technology is in...
By Dave Muoio November 7, 2017
Although most appointment scheduling is still conducted over the phone, the majority of consumers will consult online sources as their primary resource when seeking and choosing a new healthcare provider, according to a recent survey report from Kyruus. This is especially true among younger generations, who are also more likely to book appointments online, place their trust in online reviews, and...
By Jonah Comstock October 23, 2017
Dr. Amy Compton-Phillips, EVP and chief clinical officer at Renton, Washington-based Providence St. Joseph Health, took the stage today at the HIMSS Media Big Data and Healthcare Analytics Forum to discuss how her organization uses digital tools to engage and empower patients. “We stole our chief digital officer from Amazon,” Compton-Phillips said. “He’s the guy who pretty much led building the...
By Mike Miliard September 19, 2017
Billed as a "digital health studio," the newly-launched Doctella aims to help healthcare organizations develop patient-facing apps quickly, easily and inexpensively. Doctella CEO Amer Haider – who co-founded Doctella with his brother, Brigham & Women's Hospital surgeon and public health researcher Adil Haider, MD, and Peter Pronovost, MD, director of the Armstrong Institute for Patient Safety...
By Jonah Comstock August 30, 2017
Allscripts will work with Vidyo to integrate video visits directly into its patient portal, the EHR vendor announced today. Users of Allscript's FollowMyHealth portal will be able to launch a video consultation over the Vidyo.io platform directly in the app or desktop interface. “Allscripts strives to continually provide a fully engaged patient platform, giving patients and their families the...
By Heather Mack July 12, 2017
Boston-based Wellframe, makers of mobile patient engagement and care management software, has raised $15 million in Series B funding led by F-Prime Capital. Existing investors DFJ also contributed, and the new capital brings the company’s total funding to date to $25 million. Wellframe teams up with health plans and providers to offer a suite of customizable care plans that are designed to keep...