Report: 4.9M members use Kaiser's online health management platform

By Aditi Pai
10:02 am

Kaiser PermanenteAround 4.9 million members in health system Kaiser Permanente’s 9.6 million member network are using Kaiser’s online health management platform, called My Health Manager, according to Kaiser’s 2014 annual report, which came out today.

In 2014, through Kaiser’s online and mobile health services, 37.4 million lab test results were viewed online, 20 million secure emails were sent, 4.1 million online appointment requests were made, and 17.5 million online prescriptions were refilled.

Kaiser also released app download data from one of the company’s apps, also called Kaiser Permanente, which reached 1.3 million all-time downloads in 2014, up from 455,512 downloads in the company's 2013 report. Through the app, members can email physicians, schedule or cancel appointments, get refills for a prescription, and access lab results. The app also helps users find nearby KP medical facilities.

The Kaiser Permanente app passed the 1 million downloads mark in June 2014.

“We’re seeing that members are using the app most often to securely email their doctors and manage appointments,” Kaiser Permanente's Madhu Nutakki, vice president of digital presence technologies, said in a statement at the time. “Giving members the ability to quickly and easily connect with their doctors and other care providers, no matter where they are, empowers them to become actively engaged in their health care.”

Kaiser has four other apps including an activity tracking app called Every Body Walk! and a preventive care app for members in northern California.

In December 2014, Christine Paige, senior vice president of marketing and digital services at Kaiser Foundation Health Plan, said Kaiser Permanente had 70 percent of its 9 million members as active users of its online and mobile offerings.

Recently, a Validic whitepaper reported that Kaiser Permanente saw more than 10 million patients by e-visit in 2013 and expects to see more patients through telehealth than in person in 2016.

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