CrossChx raises $15M for patient check-in kiosk

By Aditi Pai
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Columbus, Ohio-based CrossChx, which has developed a secure, tablet-based patient check-in system, called Queue, raised $15 million from Silicon Valley Bank, Khosla Ventures, Drive Capital, NCT Ventures, and Moonshots Capital.

"Queue finally provides a way for patients to safely log in to healthcare, giving providers the ability to deliver a more personable level of care and returning control of patient identities back to their rightful owners – the patients themselves," CrossChx CEO and Founder Sean Lane, said in a statement. "Queue signals a new era of patient registration, and this capital will provide the resources to fulfill demand and expand across the country."

CrossChx’s Queue is a kiosk that patients can use to sign in before they sit in the waiting room. Some questions the kiosk might ask include the reason for the patient’s visit, the last four numbers of the patient’s social security number, a phone number, and date of birth. After checking in, patients wait in the lobby and a wall-mounted display, called Dash Queue, will keep them informed of their place in line. 

On the administrative side, Queue allows staff to see wait times, patient volume, and custom reports that include historical data and information about patient flow. Queue costs $499 per month and includes a screen tablet and stand, a 42” LCD lobby monitor, an analytics system, setup and installation, on-site training, and 24/7 support.

CrossChx, founded in 2012, has signed more than 350 health systems across the US.

There a number of other companies working on patient check-in offerings — two raised money a couple years ago.

In July 2014, Epion Health raised $4.5 million in an investment led by Deerfield Management Company for its iPad-based patient check-in tool. Staff at physician practices can use the tool to collect contact information, consent, and health history information. The offering also allows staff to collect payments with a credit card reader that is built in to the casing around the iPad. 

A few months later, Phreesia, which offers a tablet-based patient check-in and payment service to healthcare providers, raised $30 million in funding led by private equity firm LLR Partners. The company said it planned to use the investment to accelerate product development and broaden its customer base around the US.

Other companies that offer similar features include Seamless Medical Systems, NIIT Healthcare Technologies, ZocDoc, and PatientPad.