Jefferson Health taps Teladoc for system-wide telemedicine platform, plans education and innovation hub

By Heather Mack

Teladoc is now powering the telemedicine services of Philadelphia-based Jefferson Health, a large health system affiliated with Thomas Jefferson University. The platform is live for Jefferson’s network of outpatient and inpatient care, which is comprised of six colleges, nine hospitals, and 34 outpatient and urgent care locations -- serving over 2.6 million patients annually.

The Teladoc platform will be white-labeled under Jefferson’s telehealth program called JeffConnect, and will cover inpatient, outpatient and care transition periods. Patients can access the platform through their smartphone, tablet or computer.

Jefferson is using Teladoc's configurable toolkit, which allows any hospital or health system to adapt the program to suit its specific workflow and administrative tools like data extraction and multiple user roles. Additionally, Jefferson was attracted to the reliability of its multi-party video embedding and virtual waiting rooms that allow health systems to integrate their own advertising and branding to the patient experience.

"Jefferson Health is committed to implementing the right technologies that will enhance the patient experience and deliver greater value, and the Teladoc platform for the provider market, which was specifically designed for large health systems to care for their own patients, is uniquely able to help us achieve this,” Dr. Judd E. Hollander, associate dean for strategic health initiatives at Thomas Jefferson University, said in a statement.

Jefferson has big plans in the telehealth space, with programs in the works to create a national and international hub to improve research and education on the technology. The organization is developing the National Academic Center for Telehealth, which will be the educational arm complementing their operational telehealth initiatives. Jefferson is also putting the wheels in motion to begin training medical students and residents in telehealth.

"We understand the unique needs of hospitals and health systems and have developed a purpose-built telehealth solution specifically for them,” Dr. Alan Roga, president of the provider market for Teladoc, said in a statement. “The team at Jefferson recognizes both the strength of our platform today and our roadmap for future innovation, and we look forward to a long-term relationship with them to support their comprehensive plans around care access and training in telehealth.”