Telemedicine news roundup: American Well announces two health system customers, Teladoc partners with Compass, and more

By Heather Mack
03:34 pm

Telemedicine provider American Well has announced two new partnerships with health systems and payers. In Indiana, several members of the Suburban Health Organization – a hospital partnership that works to promote patient access and efficiency in the system – will collaborate with American Well to bring video telehealth visits to SHO’s local patient population.

The new service is called myVirtualHealthVisit and offers patients the ability to use a smartphone or webcam-enabled computer to talk with a doctor anywhere with reliable internet access. Patients can access the service online or by downloading the app on iOS or Android.

The primary focus of myVirtualHealthVisit is to offer urgent care access, and people can use the service for common conditions such as colds, flu, fevers and skin conditions like rashes or allergic reactions.

“The launch of myVirtualHealthVisit demonstrates the shared commitment these hospitals have to delivering quality care to patients in a way that works for them,” SHO President Dave Lippincott said in a statement. “Healthcare needs don’t always fit into a 9-5 schedule, and the hospitals are now able to provide 24/7 access to patients at the time and in the place they need it most. We are excited to support the hospitals through this partnership and see how available virtual services expand.”

In Ohio, American Well is partnering with health system ProMedica and insurance provider Paramount Health Care to offer live video visits 24/7.

Patients can connect with ProMedica physicians via the ProMedica OnDemand app or website, where they can receive telehealth treatement for non-emergeny conditions like sore throats, colds, eye infections or respiratory infections. The service costs no more than $49 per visit and accepts all major credit cards, and those with Paramount commercial memberships can use it as a benefit. The video visit will be the same price as an in-office copay.

Telehealth provider Teladoc has partnered with healthcare technology and consulting company Compass Professional Services to provide in-network referrals to Teladoc members.  Within one business day, members will be able to request and receive a referral from primary care physicians or specialists, including oncologists and orthopedists.

Through the partnership, the Compass health navigation engine and access to consultants will be fully embedded into the Teladoc platform. Referrals will factor in geographic location, physician gender, quality, outcomes and even physician gender into the criteria when processing members’ requests.

“Too many Americans are without access to quality care, and now for the first time ever, patients seeking virtual care will have even greater access and more care options thanks to this unique in-network referral offering from Teladoc and Compass,” Teladoc Chief Medical Officer Dr. Henry DePhillips said in a statement. “Primary care physicians and specialists are further integrated into the Teladoc ecosystem, supporting our approach to patient-centered health care and enabling members to benefit from a closed-loop continuum of care.”

Montreal-based Tactio Health Group has received two clearances for its app-enabled telehealth platform: the Brazilian Health Regulatory Agency (ANVISA)’s stamp of approval and a CE Mark Class 1 from the French National Agency for Medicine and Health Products Safety  (ANSM). The company previously registered the TactioRPM app platform with the FDA in 2015.

The platform allows payers, providers and pharma to deploy telehealth initatives by combining iOS and Android mobile apps, patient questionnaires, digital coaching programs, secure messaging and integrations from connected devices including Fitbit, Garmin, Roche, Nonin, Omron, and Welch Allyn.

Erie, Pennsylvania-based InnovaTel Telepsychiatry, which provides mental health services to adolescents and adults, received a $2 million investment from Canyon Healthcare Partners. Founded in 2014, the company works with over 20 psychiatrists across several states, and will use the funding to hire more psychiatrists. 


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