A theme at Patient Experience Summit 2019 is that providers need to operationalize and implement empathy beyond the bedside.

Why patient experience must start before the bedside

By HIMSS TV
06:03 am
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Focus on Patient Experience

In May, we'll talk to the thought leaders and first-movers reimagining how and where — Hint: outside their perimeter — and report on how they're to activate if not delight the people they treat.