Patient Experience

By Leontina Postelnicu 03:56 am February 24, 2020
The NHS in England has announced that it is piloting home testing for coronavirus, as the number of confirmed cases of COVID-19 in the UK went up to 13 on Sunday (23 February). The new approach means that patients will no longer have to go to NHS sites to get tested, with nurses, paramedics and other staff visiting them in their own homes. Professor Keith Willett, NHS strategic incident director...

Above image: A screenshot of the PainChek pain assessment app.

By Dean Koh 10:31 pm February 9, 2020
According to a paper titled Pain Management in the Elderly Population: A Review published in The Ochsner Journal in 2010, pain may be underreported because some elderly patients incorrectly believe that pain is a normal process of aging. In addition, caregivers and relatives are often the most reliable source of information. However, assessing pain levels is usually not straightforward – it can...
By Dave Muoio 05:01 pm January 24, 2020
Pamphlets and binders are old hat when it comes to take-home patient education. Instead, a growing number of providers are referring their patients to mobile apps and other digital resources. It’s an approach that South Shore Health System’s Luke Poppish says comes with a number of major benefits for a health system — an app platform is easy to update with new information, is more convenient to...
By Dave Muoio 04:46 pm January 24, 2020
Patient satisfaction is a laudable goal for any healthcare provider, but winning high quality ratings and patients’ trust goes well beyond courteous staff and warm bedside manners. Consistent record keeping, robust contingency plans, well-supported staff and strong end-to-end engagement all play a role in crafting the ideal patient experience — and each of these components become harder and...
By Leontina Postelnicu 06:55 am January 23, 2020
Patients at Southmead Hospital in England could soon see robots help them recover after surgery in a new partnership between the North Bristol NHS Trust (NBT) and the Bristol Robotics Laboratory. The organisations have announced that they will be working together to explore the potential of healthcare technologies in further improving patient outcomes and hospital experience. NBT said socially...
By Laura Lovett 11:49 am January 2, 2020
While the default in amateur diagnostics has become a quick Google search, increasingly innovators are looking to curb potential health misinformation pitfalls. New research published last week by JAMA found that Buoy Health's free chatbot helped decrease the rate of uncertainty among patients.  The study also found that patients using the platform were more likely to decrease their intended...
By Tammy Lovell 01:50 am December 24, 2019
Internet-enabled cognitive behavioural therapy (CBT) provider, Ieso Digital Health is providing a new online therapy service to NHS patients with mild to moderate mental health conditions. After officially launching its low intensity ‘step two’ CBT service in September, it rolled out a beta trial across a number of NHS Clinical Commissioning Groups (CCGs). Patients receive treatment remotely via...
By Laura Lovett 03:55 pm November 19, 2019
This morning Wellframe, a patient engagement and care management platform, scored $20 million in a Series C funding round. BlueCross BlueShield Venture Partners led the round with participation from Threshold Ventures, F-Prime Capital and Wellframe’s existing clients.  This funding news comes roughly two years after the company closed a $15 million Series B round.  In addition to the funding news...