The digitally integrated clinic service will be rolled out in phases, with locally licensed doctors from clinical partner DHA clinic group and a major multi-chain pharmacy.

MyDoc and BaoViet partner to expand digital healthcare access in Vietnam

By Dean Koh
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Credit: BaoViet

Singapore-based digital healthcare platform MyDoc recently announced that it has signed an agreement with BaoViet Group Insurance, one of Vietnam’s largest listed insurance companies. According to MyDoc’s official press release, the partnership with BaoViet, which leads the industry with a 40% market share, is the first of its kind to offer a cashless digitally integrated clinic service to its health insurance policyholders nationwide.

The service will be rolled out in phases, with locally licensed doctors from clinical partner DHA clinic group and a major multi-chain pharmacy. Policyholders will be able to access free value-added digital concierge and healthcare services on their mobile phone, including doctor consultations and electronic prescriptions, in English and Vietnamese.

Beyond Vietnam, MyDoc is in the process of scaling up its operation in Hong Kong, Thailand, Philippines, and India where it has been running virtual and in-person clinics for employees at the head offices of its Temasek-backed investor UST Global.

THE LARGER TREND

There has been a recent trend of Singapore-based telehealth/digital health companies expanding their footprint into Vietnam. In September this year, Singapore-headquartered telehealth startup Doctor Anywhere signed a Strategic Cooperation Agreement with Bao Minh Insurance, another large Vietnamese insurance group. The agreement will bring a suite of online and offline healthcare services, including doctor video consultation and medication delivery, an online health and wellness shopping marketplace, home-based healthcare services onto a single platform.

Doctor Anywhere also signed another agreement with ViettelPay, part of Vietnam's largest mobile carrier Viettel, just last month. This will enable ViettelPay's customers to directly connect to Doctor Anywhere's virtual clinic and consult a locally registered doctor, as well as access a range of wellness services directly on the ViettelPay App.

MyDoc has partnered with insurance companies such as Prudential (earlier this year) and AIA (last year) to offer their respective clients an integrated manner to manage their health or screen their health for potential diseases, usually done through client-facing apps designed by the insurance companies.

ON THE RECORD

“We are simplifying the health insurance claims process and tackling the shortage of healthcare capacity by reducing hospital readmissions. Our integrated gateway model offers more than just faster access to best-in-class healthcare. Our clinical research teams can use millions of anonymised clinical data points studies over seven years to identify disease patterns and their treatments. We enable market-leading providers like BaoViet to get the right care at the right time and keep them out of hospitals,” said Dr. Snehal Patel, CEO and co-founder of MyDoc in a statement.

“We select best-in-class clinical partners carefully through a series of stringent standards and procedures. All clinical teams are required to complete clinical and product training and pass test consultations prior to certification. It's only through putting our patients first, that we can deliver quality healthcare to 600 million people across Southeast Asia,” he added.