Prudential and MyDoc to launch online doctor consultations and telemedicine services in Asia

MyDoc's services will be integrated into Pulse by Prudential, the first app of its kind in the region offering holistic health management to users.
By Dean Koh
02:46 am

Hong-Kong headquartered life insurance company Prudential announced that it will partner with telemedicine provider MyDoc to offer consumers access to value-added health services on their mobile phones, including doctor consultations, electronic prescriptions and electronic medical certificates.

MyDoc's services will be integrated into Pulse by Prudential, the first app of its kind in the region offering holistic health management to users. Pulse features self-help health and wellness tools, a symptom checker powered by Artificial Intelligence, and other value-added services. The Pulse app will launch in 11 markets across Asia, and can be downloaded for free.

MyDoc offers patients a video consultation with a doctor through Pulse, as well as the option to book a face-to-face appointment. Electronic prescriptions, medicine delivery, electronic medical certificates and online records will be offered in selected markets as an additional service. MyDoc’s consulting doctors are required to have at least three years of private practice experience, additional clinical and product training, and must pass test consultations prior to certification.

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Market-specific details and launch dates for Pulse and MyDoc's telemedicine services will be announced in due course.


In June, Prudential entered into a regional agreement with HælthTech, a specialist provider of technology solutions and operating platforms for insurers. Under the agreement, Prudential will integrate HælthTech’s OMNI cloud-computing technology into PRUWorks by Prudential, a one-stop platform that offers small and medium-sized Enterprises (SMEs) a range of insurance products, employee benefits and business services that match their size, needs and budget.

MyDoc partnered with insurance provider AIA in December 2018 to digitally deliver health screening results of AIA Vitality members in Singapore. In Hong Kong, Malaysia and Singapore, MyDoc has established successful and ongoing implementations with the largest insurers and Fortune 500 companies in the region including AIA, Aetna, and Cigna.


“Prudential's partnership with MyDoc is in line with our commitment to make healthcare affordable and accessible to all. MyDoc's telemedicine services will be part of the full cycle of healthcare and wellness services on Pulse, from wellness tracking and symptom checking to online consultations and disease prevention,” said Nic Nicandrou, Chief Executive of Prudential Corporation Asia in a statement. 

Dr Snehal Patel, CEO and co-Founder of MyDoc, said, “We are honoured and excited to be providing pioneering support to Prudential. As the leader in digital health innovations with over seven years of experience across Southeast Asia, MyDoc is uniquely positioned to deliver this important regional multi-year initiative to Prudential.”


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