North America

Health benefits, insurance navigation chatbot Sensely lands $15M

Aflac Corporate Ventures led the round with participation from NMC, Nippon Life Insurance Company, Susquehanna International Group, Sojitz Corporation, Zuellig Pharma and Silicon Valley Bank.
By Laura Lovett
02:34 pm

This morning Sensely, an artificial intelligence chatbot that helps users navigate insurance benefits, announced a $15 million raise. The latest funding round was led by Aflac Corporate Ventures with participation from NMC, Nippon Life Insurance Company, Susquehanna International Group, Sojitz Corporation, Zuellig Pharma and Silicon Valley Bank. 


Sensely uses avatars to help users understand and organize their insurance information. Users can send messages back and forth with the avatar. The system uses text-to-speech and speech recognition technologies. Clients, typically employers or insurers, can use the Sensely SDK to integrate the service into their own platform. 

The technology also has educational information to help patients plan their health actions. Its functions include a symptom assessment outcome tool, which makes suggestions about next steps for patients and then links patients to sources. The service was also designed to help with customer service questions. 


The new funds will be put toward growing the platform and market expansion. In particular, the company is looking to increase its multilingual platform. The company boasts clients from North America, Europe, the Middle East, Asia and Australia. 


It’s no secret that health insurance can be difficult to navigate, and today more than a few companies are working on helping patients. In February Rightway Healthcare raised $8 million for its patient-facing care navigation tool for employee populations. Additionally, Eden, a primary care and insurance navigation platform, announced a $10 million Series A round, also in February. 


"We're delighted by the opportunity to work with our new investment partners," Adam Odessky, CEO and co-founder of Sensely, said in a statement. "While we are pleased with our progress over the past year, especially the rollout of our SDK, we have many important challenges ahead. This funding will ensure that we can strike a balanced approach, continuing to serve our existing partners, while also evolving the platform for the next wave of requested capabilities."

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