Focus on Patient Experience

Focus on Patient Experience

Consumerism is here. Ignore it at your own risk.

Healthcare has a terrible track record of creating anything better than a frustrating experience for customers.  That's changing. And hospitals must start moving faster to meet patients where they live, work and play or risk losing market share to competitors that ramp up their experience.

In May, we'll talk to the thought leaders and first-movers reimagining how and where — Hint: outside their perimeter — and report on how they're to activate if not delight the people they treat. 

What you need to know

News

Five tips from Northwell health for engaging health consumers

by Jonah Comstock

At the Cleveland Clinic Patient Experience Summit last week, Northwell leadership shared lessons learned.

Video

Patient experience: Moving toward more compassionate care

by HIMSS TV

Carrie Davis, director of patient experience at the Hanger Clinic, shares her own patient experience and how it helps guide her work of implementing more compassionate and human-centric care.

News

For Providence St. Joseph, patient engagement begins with a call center

by Jonah Comstock

The health system combines high tech and high touch to improve patient experience — and dramatically increase appointment booking.

Video

How healthcare taps other industries to improve patient experience

by HIMSS TV

MobiHealthNews  Editor in Chief Jonah Comstock shares his observations from Patient Experience Summit 2019, including examples of healthcare organizations looking to other industries to help solve patient experience and consumerization issues.

News

Patient stories inspire new digital tools at Singapore Health Systems, Sutter Health

by Laura Lovett

At the Cleveland Clinic Patient Experience Summit, representatives from the two health systems explain how listening to patients inspired care coordination tools, health finance platforms and a patient scheduler. 

Video

Transformation coming in patient experience

by HIMSS TV

Dr. Adrienne Boissy, chief experience officer of the Cleveland Clinic, says patient experience is becoming a priority at healthcare organizations but much work remains.

Video

Cleveland Clinic at forefront of bringing empathy to end of life care

by HIMSS TV

Dr. Silvia Perez-Protto, medical director of End of Life Center at the Cleveland Clinic, says providers need to understand and document patients' values and wishes if they are to effectively collaborate with them on their journey.

News

AT&T, Gozio Health partner on in-facility mobile wayfinding

by Dave Muoio

The collaboration is looking to expand the reach of Gozio's patient-facing hospital navigation app to more providers across the US.

News

Livongo adds behavioral health tools for new, expecting parents

by Jonah Comstock

The new content is personalized for users whether they be single parents, same-sex couple or adopting couples.

Video

How placing more value on communication improves clinical outcomes

by HIMSS TV

Effective communication between patients and providers is also improving safety and making people feel better, says Laura Cooley, PhD, leader at Academy of Communication in Healthcare and Journal of Patient Experience.

News

With patients more vulnerable than other consumers, technology must keep human empathy at center

by Laura Lovett

Cleveland Clinic's chief experience officer and chief nursing officer discuss the potential and challenges of digital tools in patient care. 

Video

Why patient experience must start before the bedside

by HIMSS TV

A theme at Patient Experience Summit 2019 is that providers need to operationalize and implement empathy beyond the bedside.

News

Meta-analysis: Robopets can reduce loneliness, increase wellness among seniors who engage with them

by Dave Muoio

Data from 19 studies suggest emotional benefits for those living in homes, but stress that the simulated pets won't be accepted by every senior.

Video

Keeping patients at the center of care

by HIMSS TV

Denise Hines, Chief Americas Officer at HIMSS, says health IT will only succeed if patients are kept at the center of care and shares what's next in patient empathy and experience.

News

Study: Digital tools helped curb sweets indulgence, but results didn't improve with gamification

by Laura Lovett

A recent study published in the Journal of Behavioral Medicine found that when digital tools were paired with a technique called computerized inhibitory control trainings, participants on average lost a greater percent of their bodyweight than their peers. 

Video

Challenges of accelerating innovation in healthcare delivery

by HIMSS TV

Duke University Health System is pairing clinicians and researchers with the right digital technology to improve outcomes or change the way healthcare is delivered, says Katie McMillan, associate director of Duke’s Mobile App Gateway.

News

Joint telehealth, in-person behavioral health appointments decreased patients' time to care, increased utilization

by Dave Muoio

The Genoa Healthcare-led investigation did not observe any significant changes in medication adherence or readmission.

Video

Improving patient experience by adding cost to the care conversation

by HIMSS TV

There’s a difference between patient engagement and patient experience, says Patient Advocate Foundation Vice President Rebekah Angove, who discusses ways patients and providers can more effectively navigate the complexity of healthcare costs.

News

Conveying empathy through digital tools requires education, support

by Laura Lovett

Panelists at Cleveland Clinic's Patient Experience: Empathy and Innovation Summit discuss the challenges and opportunities of conveying empathy through digital tools. 

Video

Safety net organizations facing unique patient care challenges

by HIMSS TV

Mohsen Saidinejad, director of patient experience at Harbor–UCLA Medical Center, discusses the challenges to innovation and patient engagement that pediatric care and emergency departments are facing, including social determinants and fragmented care.

Video

How technology, along with communication, can boost patient engagement

by HIMSS TV

Sam Hanna, professor and associate dean at American University, says both technology and communication between patient and provider are necessary to effectively implement patient engagement.

Video

How the AMA balances innovation and ethics

by HIMSS TV

Chair of AMA Board of Trustees Dr. Jack Resneck, Jr., discusses the need to validate healthcare innovations and how technology can either improve or reinforce disparities around outcomes in healthcare.

News

XRHealth, Healing HealthCare Systems ink deal to put relaxing VR in hospitals

by Laura Lovett

Participating hospitals will gain access to the VRHealth platform and the C.A.R.E VRx Channel. 

News

As health tech innovation moves forward, who is being left out?

by Laura Lovett

The digital health industry has much work to do when it comes to developing technologies for underserved populations, including people of color,  the LGBTQ community and women.

Video

How genomic sequencing can open new doors for cancer treatment

by HIMSS TV

Bryce Olson, healthcare strategist at Intel, shares his remarkable precision medicine survival story and how his work is empowering other cancer patients.

News

Focus on patient experience: If the patient is a consumer, patient experience is paramount

by Jonah Comstock

In May, MobiHealthNews and our sister publications will look at patient experience, and especially the tech that makes it tick.

News

The consumerization of healthcare: the good, the bad, the baffling

by Laura Lovett

As consumers start to drive their healthcare experience, concerns about healthcare spending savvy and information overload come to light. 

News

Patients more willing to share mobile mental health data with doctors than family, EHRs

by Laura Lovett

In a small study published in JMIR, patients were more willing to share health data, such as activity and sleep trackers, than personal data, like call logs and location. 

Video

Patient-generated health data resulting in personal dashboards

by HIMSS TV

Data from apps, devices and digital therapeutics are enabling personal health dashboards that help track overall wellness and managing chronic conditions, says HIMSS Personal Connected Health Alliance Director of Thought Advisory John Sharp. 

News

Finding the right balance between empathy and tech

by Tammy Lovell

An interview with Siddharth Sharma, patient advocate speaking at the HIMSS & Health 2.0 European conference in Helsinki this June.

News

Providers, consumers fairly enthusiastic about remote monitoring technologies

by Dave Muoio

A recent poll highlighted the perceived benefits and concerns of thousands of respondents.

News

NIH-backed VR prototype will let people explore gene-environment interaction

by Laura Lovett

The NIH, the National Human Genome Research Institute and PreviewLab have teamed up to create a VR experience that lets participants see how our genes are impacted by environmental factors. 

Video

How capturing a patient's 'voice' can empower both patient, provider

by HIMSS TV

By tracking her daughter's 26 symptoms in a complete patient story over time, Kristina Sheridan, Center for Veterans Enterprise Transformation department head at MITRE, says she gave doctors vital information for successful treatment.

News

Study: Behavioral coaching app reduces hypertensive participants' blood pressure

by Dave Muoio

The daily-use digital intervention yielded "clinically meaningful" improvement in blood pressure among 172 users.

News

Pear Therapeutics director outlines challenges of regulated software design

by Laura Lovett

The company has plans to work on new, streamlined design systems for the future. 

Video

Medivizor uses AI to put patients in the driver's seat

by HIMSS TV

At MEDinIsrael 2019, Medivizor CEO Tal Givoly explains why his startup distills cutting-edge medical science to patients.

News

Amazon Alexa celebrates HIPAA-compliant data transfer with six new healthcare skills

by Dave Muoio

Developed by providers, payers and other stakeholders, each of the new voice-based services is designed to conveniently bring health knowledge and management into the home.

News

For developers, it's important to consider social power imbalances when innovating

by Laura Lovett

Vanessa Mason, director of the Institute for the Future, discussed areas of opportunity for health technology and the pitfalls of bias when innovating. 

Video

Cleveland Clinic and HIMSS Patient Experience Summit: What to expect

by HIMSS TV

With the theme of Empathy + Innovation, the 10th annual event, running May 13-15, will look at how health systems and clinicians are using digital health tools to improve their interaction with and care of patients.

News

Digital tools can help patients, but prescribing the right app is no simple feat

by Dave Muoio

At HXD 2019, a team from Kaiser Permanente described their efforts to build and populate a mental health app ecosystem for their clinicians.

News

Home is the new frontier for dementia research

by Piers Ford

A new programme based at Imperial College London will focus on technologies that help people with dementia to live well in their own homes, while generating data to help researchers better understand the cause and progression of the condition.

Video

Mount Sinai improves engagement rate when prescribing an app

by HIMSS TV

Mount Sinai Chief Innovation Officer Dr. Ashish Atreja explains how the system's patient design group flipped the metrics of quality completely around to reset humanity in patients' lives.