call center

By Jonah Comstock 01:49 pm May 17, 2019
Patient experience begins well before a patient gets to the hospital. And if a patient’s experience trying to schedule an appointment isn’t a positive one, they may not make it there at all. At the Cleveland Clinic Patient Experience Summit this week, Karen Applebaum, executive director of enterprise access operations and technology at Providence St. Joseph Health system, spoke about how her...