chatbot

By Laura Lovett 03:35 pm May 19, 2020
For patients, a trip to the emergency department can be marred with anxiety and confusion. While tech can’t solve all of patients’ worries, Banner Health is looking to curb the confusion aspect with a chatbot system.  “We know that most interactions with healthcare systems providers, doctors, you name it aren’t – with few exceptions – joyous and happy occasions. There is pain, there is suffering...
By Laura Lovett 03:03 pm May 15, 2020
For patients at Banner Health, the waiting room experience just got a lot more digital, thanks to a partnership with LifeLink. The pair are now working on deploying a conversational mobile chatbot to help with intake forms and remote check-ins for both in-person and telehealth visits.  The bots will be able to give patients tech advice when they are using telemedicine. When used at physical...
By Laura Lovett 03:25 pm April 20, 2020
Microsoft has developed a new chatbot to help folks who have recovered from the COVID-19 virus determine if they can donate plasma to help with clinical research and treatment.  Dubbed the CoVIg-19 Plasma Bot, it is part of CoVIg-19 Plasma Alliance, a group of scientists, pharma companies and other stakeholders in an effort to recruit donations for plasma research.   The chatbot was designed to...
By Laura Lovett 02:07 pm February 25, 2020
British AI chatbot and virtual care company Babylon is used to getting shade from the public and the medical community alike. But recently it went a step further to strike back at one of its most prominent critics.  For years, a Twitter user under the handle of @DrMurphy11 has posted his encounters with Babylon's tool based on hypothetical situations. On the whole his tweets have been critical of...
By Laura Lovett 12:02 pm January 20, 2020
Update: HIMSS20 has been canceled due to the coronavirus. Read more here. When it comes to accessing healthcare, patients are faced with a lot of decisions: Do I take the dreaded trip to the emergency room or wait to see a PCP? How long can I wait to be seen? Increasingly, medical centers are looking to ease this stress with chatbots. However, this tech comes with its own set of obstacles and...
By Laura Lovett 11:49 am January 2, 2020
While the default in amateur diagnostics has become a quick Google search, increasingly innovators are looking to curb potential health misinformation pitfalls. New research published last week by JAMA found that Buoy Health's free chatbot helped decrease the rate of uncertainty among patients.  The study also found that patients using the platform were more likely to decrease their intended...
By Dave Muoio 01:53 pm December 18, 2019
Babylon Health is lining up strategic partners as it targets January 2020 for the US launch of its triage chatbot service, according to comments from the company’s US lead that were later confirmed to MobiHealthNews by a spokesperson. Kurt Blasena, Babylon’s senior managing director of commercial strategy and revenue growth, said that the London-based company has already secured two “very large”...
By Dave Muoio 03:56 pm December 5, 2019
#Pelotonad. Peloton has found itself in the middle of controversy as a recent television ad released by the company was panned by many as sexist. The roughly 30-second video, in which a husband purchases the connected exercise bike for his wife as a Christmas gift, has generated a backlash consisting of Twitter hashtags, viral parodies and a roughly 10% drop in Peloton’s stock price; however, the...
By Laura Lovett 02:34 pm October 28, 2019
This morning Sensely, an artificial intelligence chatbot that helps users navigate insurance benefits, announced a $15 million raise. The latest funding round was led by Aflac Corporate Ventures with participation from NMC, Nippon Life Insurance Company, Susquehanna International Group, Sojitz Corporation, Zuellig Pharma and Silicon Valley Bank.  WHAT THEY DO  Sensely uses avatars to help users...
By Jonah Comstock 04:29 pm October 23, 2019
A successful startup-hospital partnership requires a lot of elements to work. On the startup side, a company has to be willing to listen to a health system’s problems and craft their offering to really address them. On the hospital side, enthusiastic executive buy-in and a strong champion are musts. For Northern California’s Sutter Health and triage chatbot startup Ada Health, all these pieces...