January 24, 2020
Update: HIMSS20 has been canceled due to the coronavirus. Read more here.
It’s no secret that artificial intelligence and virtual technologies are quickly changing the patient experience. Today, provider organizations are grappling with questions about the best ways to integrate these tools into the practice.
“Historically, we focused on human innovations in healthcare to really drive patient...
December 31, 2019
This year provider organizations continued their dive into digital. Big names in the provider space including the Department of Veterans Affairs, Ascension and Brigham and Women’s Hospital made major deals with well-known tech companies. We’ve also seen new technologies catching on in the provider space, notably voice.
Another major trend is the use of telemedicine. While the technology is...
October 21, 2019
Cleveland Clinic is teaming up with American Well to launch a joint venture dubbed The Clinic, a telehealth service that specializes in comprehensive and high-acuity care. The idea is to merge the health system’s care services with the telehealth company’s technology.
Users of the new system will be able to access Cleveland Clinic physicians and specialists through the American Well technology...
June 24, 2019
Ask any provider organization what is at the center of healthcare and you’re bound to hear, "It’s the patient." But in reality, there is often a gap between new innovations and that patient experience.
“They always say our innovation is driven by patients or patients are put at the heart, at the center of what we do. But when you take a closer look and at it sometimes what you see is these are...
June 20, 2019
Providence St. Joseph health spinout Xealth, which aims to create a prescribing infrastructure for digital health apps, has raised $3 million in new funding, an add-on that brings its previously announced Series A up to $14 million and the company’s total funding to $22.5 million.
The three new investors in the round are all health systems who will be using the app with their doctors and patients...
May 30, 2019
It’s little exaggeration to say that the healthcare industry has been transformed by new technologies. Automation, big data analysis, consumer-facing digital tools and more are steadily becoming the norm in daily care, and by and large come with promises of better outcomes and lower costs.
But not every new technology that’s made it to the big show has been a home run, however, and just about...
May 17, 2019
Listening has always been a critical component to medicine. Increasingly the healthcare world is seeing the value in listening to patients’ stories and helping these narratives drive hospital transformation.
“Patient stories provide rich, qualitative data, and context to the critical texture, which is how are we doing in delivering great patient care and a great patient experience,” Lee Chen Ee...
May 15, 2019
Digitizing medicine has become a priority all over the world. Driven by needs, budget and priorities, each country and region takes its own approach to integrating these tools.
“Our national agenda is very much digitizing everything. Even if you want to renew your driver’s license you cannot do that at a desk,” Dana Kassissieh, senior director for governance and patient experience at Cleveland...
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May 14, 2019
Patients are becoming savvier consumers of healthcare. Like in other industries, technology is raising the convenience standards of the industry, but the patient journey has its own set of unique challenges, Cleveland Clinic executives said during this week's Patient Experience: Empathy and Innovation Summit.
“Healthcare can learn a lot from other industries. The vulnerability that our patients...
May 13, 2019
Miscommunication and misinterpretation have long plagued text and email messaging. But when it comes to healthcare communication the stakes are high. Balancing efficiency and empathy in text communications can be a difficult task for medical teams.
“There are many ways in which we communicate digitally,” Dr. Richard Frankel, of the Indiana University School of Medicine, said this morning during...