May 17, 2019
Listening has always been a critical component to medicine. Increasingly the healthcare world is seeing the value in listening to patients’ stories and helping these narratives drive hospital transformation.
“Patient stories provide rich, qualitative data, and context to the critical texture, which is how are we doing in delivering great patient care and a great patient experience,” Lee Chen Ee...
May 15, 2019
Digitizing medicine has become a priority all over the world. Driven by needs, budget and priorities, each country and region takes its own approach to integrating these tools.
“Our national agenda is very much digitizing everything. Even if you want to renew your driver’s license you cannot do that at a desk,” Dana Kassissieh, senior director for governance and patient experience at Cleveland...
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May 14, 2019
Patients are becoming savvier consumers of healthcare. Like in other industries, technology is raising the convenience standards of the industry, but the patient journey has its own set of unique challenges, Cleveland Clinic executives said during this week's Patient Experience: Empathy and Innovation Summit.
“Healthcare can learn a lot from other industries. The vulnerability that our patients...
May 13, 2019
Miscommunication and misinterpretation have long plagued text and email messaging. But when it comes to healthcare communication the stakes are high. Balancing efficiency and empathy in text communications can be a difficult task for medical teams.
“There are many ways in which we communicate digitally,” Dr. Richard Frankel, of the Indiana University School of Medicine, said this morning during...
May 1, 2019
In April, MobiHealthNews and our sister publications focused our theme month coverage on the consumerization of healthcare. As patients take on more and more financial responsibility for their own care, the industry is responding by turning healthcare into a consumer experience. For May, we're continuing on with the same narrative thread: As hospitals look to earn the loyalty of consumer-patients...
November 6, 2018
During the third quarter of 2018, the digital health space has seen a slew of deals with healthcare providers in the US, UK and elsewhere around the world. While telemedicine has continued to be a trend within the provider space, health systems are starting to turn their attention to some of the latest cutting-edge technology, such as voice.
But as these technologies advance, some physicians are...
September 20, 2018
For nearly two decades Cleveland Clinic Innovations (CCI), the hospital group’s commercialization arm, has looked to invest in and develop new medical technologies into market-ready products.
While many of these innovations have been the product of in-house inventors, Pete O’Neill, executive director of CCI, said that his organization has found external innovation partnerships to be especially...
July 13, 2018
Focus on Innovation
In September, we take a deep dive into the cutting-edge development and disruption of healthcare innovation.
July 3, 2018
Cleveland Clinic announced Monday that its patients can now access their personal health data on their iPhones with the Health Records feature.
That, together with Cleveland Clinic's version of the Epic MyChart app, offers patients more comprehensive mobile access to their own health data and a way to manage appointments, message their physicians and more, officials said.
"Access to one's own...
May 11, 2018
HIMSS Innovator in Residence Adam Culbertson and Brent Hicks, senior director of clinical solutions at the Cleveland Clinic, discuss the opportunities and challenges to tying EHR data with new applications.