By Jonah Comstock 03:17 pm February 13, 2019
At the Patient Engagement and Experience Summit during HIMSS19, Cleveland Clinic Chief Experience Officer Dr. Adrienne Boissy took the stage to answer some attendee questions about the state of patient engagement. While the discussion was wide-ranging, an overall theme shined through: the importance of empathy. Read on for some patient engagement lessons. 1. Don’t mix up patient data with patient...
Sydney Children’s Cloe Benz

Sydney Children’s Cloe Benz

By Jonah Comstock 02:01 pm January 30, 2019
Telemedicine doesn’t have to be all or nothing. That’s one lesson the Sydney Children’s Hospital learned from its implementation of a telehealth program for physical therapy, which encompasses both virtual visits and in-person visits. “We are visiting kids in their homes and doing physical therapy treatments in their homes, but we’re also taking their services out of hospital by visiting them via...