consumerization

By Dave Muoio August 17, 2018
Deborah Kilpatrick has spent some time on the cutting edge of the healthcare industry — her decade-spanning career has included a director position at Guidant Corporation’s vascular intervention accelerator (now part of Boston Scientific) and the chief commercial officer role at genomic diagnostic company CardioDx. Now serving as the CEO of Evidation Health, a company investigating how everyday...
By Jonah Comstock February 19, 2018
The rise of consumerism in healthcare might seem like new ground to people in the industry, but when other industries are considered, that ground starts to look well-trodden. Customer service, customer satisfaction, and customer loyalty have been the North Star in other industries for years -- now it’s on hospitals to translate those values and skills into patient satisfaction and patient loyalty...
By Jonah Comstock October 1, 2014
Health insurers need to make a change fast, according to a new report from investment firm the Psilos Group. The group's 2014 Healthcare Outlook report contends that the shift in insurers' customer base from mostly employers to mostly individuals, spurred by the Affordable Care Act, will lead to a major shift in how the insurance market works. “The health insurance industry’s 50-year legacy as a...