consumerization

By Dave Muoio May 9, 2019
At-home lab test startup LetsGetChecked has brought in a $30 million Series B raise headed by health IT investment firm LTP. Optum Ventures and Qiming Venture Partners USA also returned to participate in the round. WHAT THEY DO Founded in 2014, the New York City-based company offers consumers a range of lab tests that can be ordered through an online site or partner retailers. Customers receive a...
By Laura Lovett May 1, 2019
When it comes to engaging patients in their health, it’s a balancing act between offering the latest technology and providing the personal touch of face-to-face care, according to panelists at the Atlantic’s Pulse event in Boston yesterday.  It’s not always about uprooting the system, but about changing the experience to address the pain points, according to Dr. Michael Richardson, medical...
By Dave Muoio April 26, 2019
Healthcare has long had an access issue. While some patients might have the knowledge, experience and opportunity to pursue optimal care when they’re ill, countless others are unaware of the whens, whys and hows of seeking and receiving relief for their condition.  “Access is really key. That can be access to an appointment to a provider [and] it’s also access to quality information,” Dr. Erin...
By Laura Lovett April 1, 2019
In order to make impactful strides in your fitness regiment, you may need more than a consumer fitness app, according to a recent study.  In March, JMIR published a meta-analysis revealing that while fitness apps modestly increased physical activity, the average step count between app users and nonusers was nonsignificant. The researchers, who represented the University of South Australia and...
By Dave Muoio August 17, 2018
Deborah Kilpatrick has spent some time on the cutting edge of the healthcare industry — her decade-spanning career has included a director position at Guidant Corporation’s vascular intervention accelerator (now part of Boston Scientific) and the chief commercial officer role at genomic diagnostic company CardioDx. Now serving as the CEO of Evidation Health, a company investigating how everyday...
By Jonah Comstock February 19, 2018
The rise of consumerism in healthcare might seem like new ground to people in the industry, but when other industries are considered, that ground starts to look well-trodden. Customer service, customer satisfaction, and customer loyalty have been the North Star in other industries for years -- now it’s on hospitals to translate those values and skills into patient satisfaction and patient loyalty...
By Jonah Comstock October 1, 2014
Health insurers need to make a change fast, according to a new report from investment firm the Psilos Group. The group's 2014 Healthcare Outlook report contends that the shift in insurers' customer base from mostly employers to mostly individuals, spurred by the Affordable Care Act, will lead to a major shift in how the insurance market works. “The health insurance industry’s 50-year legacy as a...