July 26, 2018
Walgreens Boots Alliance has launched a new digital platform, available through its mobile app and website, called Find Care Now. The service is designed to be a curated way to connect customers to a range of healthcare providers that Walgreens has partnered with, including telemedicine companies, digital-enabled house call companies, and more traditional providers.
“Find Care Now is ultimately a...
March 23, 2018
Just about everyone agrees in the basic vision for telemedicine: When a person gets sick, instead of jumping in the car to drive to a doctor’s office or urgent care center, they can pick up a phone or tablet instead, and get in touch right away with a doctor.
But when it comes to which doctor should be on the end of that call — and who should be facilitating that connection — healthcare...
November 30, 2017
Telemedicine company MDLive launched Sophie, an AI-powered chatbot, this week. Though the chatbot is currently usable only for registration, the company has big plans to build out its functionality into a full-featured personal health assistant.
“The biggest obstacle that we have … has been to get a member who has eligibility for this benefit that we are providing — to get immediate access to...
November 7, 2017
Virtual dermatologists on call. Telemedicine provider MDLive has added dermatology consultations to its collection of virtual medical services. Through a deal with Iagnosis, customers who select the “dermatology” category within MDLive’s platform will be taken to partner site DermatologistOnCall, and then asked to provide a brief medical history and photos of their skin, nails, or hair. Users...
September 29, 2017
As wide swaths of the southeastern US work to recover from the recent spate of hurricanes, they won’t be reliant on local health care providers alone. Since Hurricane Harvey began threatening the Houston area in late August, telemedicine vendors and healthcare providers alike have opened up their lines to receive emergency calls and support relief efforts free of charge.
This isn’t the first time...
August 30, 2017
Updated to include American Well's Harvey offerings
The devastation caused by Hurricane Harvey and its subsequent tropical storm has caused hardships for many living in southeastern Texas and parts of Louisiana. One of the many things extreme weather makes difficult is accessing healthcare services, a near impossibility when a deluge of rain has trapped people in homes and shelters.
June 5, 2017
The class action lawsuit against MDLive is over, almost before it began. Just one month after the law firm Edelson PC sued the telemedicine company for privacy violations, the plaintiff, Joan Richards, has voluntarily dismissed the suit. The abrupt end of the suit, without any monetary settlement by MDLive, is a little baffling. We've reached out to a number of personnel from Edelson PC for...
April 28, 2017
While the word “telemedicine” was once considered a catch-all term for any type of healthcare service administered remotely, it’s become evident over the last decade that the word can be applied to the myriad virtual care services, tools and companies out there today. So in effort to get an idea of where the industry is heading in the next few years, a panel at the American Telemedicine...
April 25, 2017
An Illinois-based law firm has filed a class action lawsuit against telemedicine company MDLive, alleging that the company takes screenshots of sensitive patient health information and sends them to TestFairy, an Israeli company that does quality control on apps, and that this is a violation of patient privacy. MDLive, for its part, denies that there's anything improper about its procedures.
March 21, 2017
MDLive launches new mobile app. Telemedicine vendor MDLive has completely revamped its mobile app. The update includes streamlined onboarding, a new personalized dashboard, and a design that encourages users to use the “find a provider” feature and to update their health records. The app is also customizable for provider partners and MDLive is offering a full SDK to integrate parts of MDLive’s...