online triage tool

By Dave Muoio 04:01 pm April 26, 2019
Healthcare has long had an access issue. While some patients might have the knowledge, experience and opportunity to pursue optimal care when they’re ill, countless others are unaware of the whens, whys and hows of seeking and receiving relief for their condition.  “Access is really key. That can be access to an appointment to a provider [and] it’s also access to quality information,” Dr. Erin...
By Dave Muoio 03:04 pm March 26, 2019
A recent independent review of askmyGP, an online triage and telehealth consultation service deployed in the UK, suggests that patients seeking care online often behave similarly to those simply calling their practitioner’s office — particularly in terms of when during the day patients most often reach out to make an appointment. Despite this broader trend, feedback from patients using the...