online triage tool

By Laura Lovett 11:49 am January 2, 2020
While the default in amateur diagnostics has become a quick Google search, increasingly innovators are looking to curb potential health misinformation pitfalls. New research published last week by JAMA found that Buoy Health's free chatbot helped decrease the rate of uncertainty among patients.  The study also found that patients using the platform were more likely to decrease their intended...
By Dave Muoio 04:01 pm April 26, 2019
Healthcare has long had an access issue. While some patients might have the knowledge, experience and opportunity to pursue optimal care when they’re ill, countless others are unaware of the whens, whys and hows of seeking and receiving relief for their condition.  “Access is really key. That can be access to an appointment to a provider [and] it’s also access to quality information,” Dr. Erin...
By Dave Muoio 03:04 pm March 26, 2019
A recent independent review of askmyGP, an online triage and telehealth consultation service deployed in the UK, suggests that patients seeking care online often behave similarly to those simply calling their practitioner’s office — particularly in terms of when during the day patients most often reach out to make an appointment. Despite this broader trend, feedback from patients using the...