Operations

By Jonah Comstock February 13, 2019
At the Patient Engagement and Experience Summit during HIMSS19, Cleveland Clinic Chief Experience Officer Dr. Adrienne Boissy took the stage to answer some attendee questions about the state of patient engagement. While the discussion was wide-ranging, an overall theme shined through: the importance of empathy. Read on for some patient engagement lessons. 1. Don’t mix up patient data with patient...