patient experience

A compilation of screenshots of Clinic to Cloud's Patient Portal.

(Credit: Clinic to Cloud)

By  Roy Chiang 04:41 am April 2, 2021
Clinic to Cloud, a Sydney-based clinical and practice management software provider, has revamped its Patient Portal to improve patient experience.   HOW IT WORKS Patients are now able to perform a variety of functions on the cloud-based system. These include booking appointments; viewing fees, invoices, and approved results from pathology and imaging investigations; and uploading referrals....
By  MobiHealthNews 10:33 am February 12, 2021
Matthew Zachary – cancer survivor, patient advocate, influencer, pianist, and podcast DJ – joins host Jonah Comstock to tell his story and break down his patient's-eye view of the healthcare system and what needs to change for it to serve its consumers better. In a wide-ranging conversation, and with Matthew's irreverent style, they address topics like patient experience, financial incentives,...
Dr. Anthony Orsini and Dr. Tanganyika Barnes
By  MobiHealthNews 01:24 pm January 15, 2021
The Orsini Way has been helping train doctors on handling patient relationships for a number of years, and New Jersey's Englewood Health has been a long-time user of the innovative teaching method. But last year, as doctor-patient interactions overwhelmingly went online, already difficult patient-doctor interactions became even more fraught. In today's episode, host Jonah Comstock welcomes Dr....
By  Mallory Hackett 12:07 pm August 11, 2020
Healthcare organizations must become more collaborative with patients, employees, partners and the public when creating digital innovations to have success in the future, according to research from Accenture. The professional services company released its "Digital Health Technology Vision 2020" report that identified five trends that emerged before the COVID-19 pandemic, but that have only...
By  Dave Muoio 03:16 pm July 9, 2020
Satisfaction with COVID-19 screening chatbots and adherence to the information they provide is primarily driven by the user's perception of the tool's ability, according to research recently published in the Journal of the American Medical Informatics Association. Conducted by researchers from Indiana University and Temple University's respective business schools, the investigation asked...
By  Dave Muoio 02:25 pm April 13, 2020
Consumers are keenly interested in digital and remote health services during the COVID-19 emergency, with roughly four in five respondents in a recent 1,000-person survey saying they would take part in a remote health consultation, and would also prefer a virtual visit prior to an in-person appointment. This new poll, distributed on March 29 by digital customer experience platform Lightico, also...
By  Dave Muoio 04:18 pm April 8, 2020
Healthcare may be bracing for a major shortage of providers and services in the coming years, but even now the industry is straining to meet an ever-growing demand for personalized, patient-friendly care. Artificial intelligence has often been touted as the panacea for this challenge, with many pointing to finance, retail and other industries that have embraced automation. But the consumerism...
By  MobiHealthNews 03:39 pm February 7, 2020
In this grab-bag episode of HIMSSCast, Laura Lovett, an editor at MobiHealthNews, chats with host Jonah Comstock about three recent in-person reporting experiences here in the Boston area, where MobiHealthNews is based. They included an office visit to the Division of Digital Psychiatry at Beth Israel Deaconess Medical Center, the Patient Safety in a Digital World symposium held at the Dana-...
By  Dave Muoio 05:01 pm January 24, 2020
Update: HIMSS20 has been canceled due to the coronavirus. Read more here. Pamphlets and binders are old hat when it comes to take-home patient education. Instead, a growing number of providers are referring their patients to mobile apps and other digital resources. It’s an approach that South Shore Health System’s Luke Poppish says comes with a number of major benefits for a health system — an...
By  Dave Muoio 04:46 pm January 24, 2020
Update: HIMSS20 has been canceled due to the coronavirus. Read more here. Patient satisfaction is a laudable goal for any healthcare provider, but winning high quality ratings and patients’ trust goes well beyond courteous staff and warm bedside manners. Consistent record keeping, robust contingency plans, well-supported staff and strong end-to-end engagement all play a role in crafting the ideal...