patient experience

By Dave Muoio May 30, 2019
It’s little exaggeration to say that the healthcare industry has been transformed by new technologies. Automation, big data analysis, consumer-facing digital tools and more are steadily becoming the norm in daily care, and by and large come with promises of better outcomes and lower costs. But not every new technology that’s made it to the big show has been a home run, however, and just about...
By Dave Muoio May 30, 2019
Heal, maker of an app for booking and processing physician house calls, is making an unexpected addition to its platform: a built-in telemedicine feature that customers may use to conduct voice or video calls with a provider. For a company that often stresses the value and benefits of an in-person visit, the decision to introduce a degree of separation between the patient and a clinician may seem...
By Jonah Comstock May 21, 2019
New York’s Northwell Health is a few years into the rollout of its digital patient experience, a reinvention of the hospital’s website and patient outreach tools. At the Cleveland Clinic Patient Experience Summit last week, an event co-organized by HIMSS, Northwell Chief Experience Officer Sven Gierlinger and Emily Kagan Trenchard, VP of digital and innovation strategy, laid out some of the...
By Dave Muoio May 16, 2019
Gozio Health, maker of a mobile wayfinding and patient engagement platform for healthcare systems, has signed onto a strategic alliance with AT&T that will scale its service to more hospitals nationwide. To help patients navigate large or complex medical campuses, Gozio deploys an automated robot to traverse the halls and begin constructing a digital map of the facility. From there, the...

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By Laura Lovett May 14, 2019
Patients are becoming savvier consumers of healthcare. Like in other industries, technology is raising the convenience standards of the industry, but the patient journey has its own set of unique challenges, Cleveland Clinic executives said during this week's Patient Experience: Empathy and Innovation Summit.  “Healthcare can learn a lot from other industries. The vulnerability that our patients...
By Laura Lovett May 13, 2019
Miscommunication and misinterpretation have long plagued text and email messaging. But when it comes to healthcare communication the stakes are high. Balancing efficiency and empathy in text communications can be a difficult task for medical teams.  “There are many ways in which we communicate digitally,” Dr. Richard Frankel, of the Indiana University School of Medicine, said this morning during...
By Jonah Comstock May 1, 2019
In April, MobiHealthNews and our sister publications focused our theme month coverage on the consumerization of healthcare. As patients take on more and more financial responsibility for their own care, the industry is responding by turning healthcare into a consumer experience. For May, we're continuing on with the same narrative thread: As hospitals look to earn the loyalty of consumer-patients...
By Laura Lovett May 1, 2019
When it comes to engaging patients in their health, it’s a balancing act between offering the latest technology and providing the personal touch of face-to-face care, according to panelists at the Atlantic’s Pulse event in Boston yesterday.  It’s not always about uprooting the system, but about changing the experience to address the pain points, according to Dr. Michael Richardson, medical...
By Jonah Comstock February 20, 2019
Patient feedback processing company Narrative Dx has raised a strategic funding round led by Christiana Care Health System, Summation Health Ventures (founded by Cedars-Sinai Medical Center and MemorialCare Health System) and The Texas Medical Center, with additional participation from existing investors HealthX Ventures and Cultivation Capital. The company didn’t disclose the amount of the...
By Jonah Comstock February 11, 2019
Before we can solve the problems of patient engagement, we have to make sure we’re not the ones creating them. That was one takeaway of Geisinger CIO Karen Murphy’s remarks at the HIMSS Patient Engagement and Experience Summit in Orlando this morning. “We’re trying to innovate because […] patient engagement and patient experience is truly not ideal,” she said. “We have the system arranged so that...