patient experience

By Dave Muoio 03:16 pm July 9, 2020
Satisfaction with COVID-19 screening chatbots and adherence to the information they provide is primarily driven by the user's perception of the tool's ability, according to research recently published in the Journal of the American Medical Informatics Association. Conducted by researchers from Indiana University and Temple University's respective business schools, the investigation asked...
By Dave Muoio 02:25 pm April 13, 2020
Consumers are keenly interested in digital and remote health services during the COVID-19 emergency, with roughly four in five respondents in a recent 1,000-person survey saying they would take part in a remote health consultation, and would also prefer a virtual visit prior to an in-person appointment. This new poll, distributed on March 29 by digital customer experience platform Lightico, also...
By Dave Muoio 04:18 pm April 8, 2020
Healthcare may be bracing for a major shortage of providers and services in the coming years, but even now the industry is straining to meet an ever-growing demand for personalized, patient-friendly care. Artificial intelligence has often been touted as the panacea for this challenge, with many pointing to finance, retail and other industries that have embraced automation. But the consumerism...
By MobiHealthNews 03:39 pm February 7, 2020
In this grab-bag episode of HIMSSCast, Laura Lovett, an editor at MobiHealthNews, chats with host Jonah Comstock about three recent in-person reporting experiences here in the Boston area, where MobiHealthNews is based. They included an office visit to the Division of Digital Psychiatry at Beth Israel Deaconess Medical Center, the Patient Safety in a Digital World symposium held at the Dana-...
By Dave Muoio 05:01 pm January 24, 2020
Update: HIMSS20 has been canceled due to the coronavirus. Read more here. Pamphlets and binders are old hat when it comes to take-home patient education. Instead, a growing number of providers are referring their patients to mobile apps and other digital resources. It’s an approach that South Shore Health System’s Luke Poppish says comes with a number of major benefits for a health system — an...
By Dave Muoio 04:46 pm January 24, 2020
Update: HIMSS20 has been canceled due to the coronavirus. Read more here. Patient satisfaction is a laudable goal for any healthcare provider, but winning high quality ratings and patients’ trust goes well beyond courteous staff and warm bedside manners. Consistent record keeping, robust contingency plans, well-supported staff and strong end-to-end engagement all play a role in crafting the ideal...
By Dave Muoio 08:57 am January 6, 2020
Repisodic, maker of a software platform that streamlines hospital discharge decision-making, has raised $1.75 million in a seed funding round led by American Enterprise Group. WHAT THEY DO Repisodic patient-facing, HIPAA-compliant tool looks to simplify discharge from care. Rather than having case managers or social workers present patients with packets or pamphlets, the software runs users...

(L to R) Andrew Hopper, Carson Pickens, Gilad Jacobs, Stacie Ruth, Grace Cordavano, and Kelly McKee discuss Patient Co-Creation last month at the Connected Health Conference in Boston. Photo by Jonah Comstock.

By Jonah Comstock 01:47 pm November 27, 2019
Healthcare stakeholders — from providers to payers to pharma and medical device companies — are more and more starting to include patients in the design process for new innovations and initiatives. But while that co-design is a good first step, it’s not enough, experts at the Connected Health Conference in Boston last month argued. “Every health innovator wants to maximize their market success,”...
By Mike Miliard 12:15 pm November 12, 2019
While face-to-face visits are still preferred by many, 90% of healthcare organizations polled by HIMSS Media say they're using or piloting remote care services to boost care coordination, manage at-risk patients and broaden pop health efforts.