patient experience

(L to R) Andrew Hopper, Carson Pickens, Gilad Jacobs, Stacie Ruth, Grace Cordavano, and Kelly McKee discuss Patient Co-Creation last month at the Connected Health Conference in Boston. Photo by Jonah Comstock.

By Jonah Comstock 01:47 pm November 27, 2019
Healthcare stakeholders — from providers to payers to pharma and medical device companies — are more and more starting to include patients in the design process for new innovations and initiatives. But while that co-design is a good first step, it’s not enough, experts at the Connected Health Conference in Boston last month argued. “Every health innovator wants to maximize their market success,”...
By Mike Miliard 12:15 pm November 12, 2019
While face-to-face visits are still preferred by many, 90% of healthcare organizations polled by HIMSS Media say they're using or piloting remote care services to boost care coordination, manage at-risk patients and broaden pop health efforts.
By Dave Muoio 03:59 pm November 6, 2019
Due to their increasingly personalized and convenient experiences with other sectors, consumers have high expectations when it comes to the services they’re receiving from the healthcare industry, according to a new global survey from Salesforce Research of nearly 6,000 consumers. Unfortunately, nearly half (47%) of those polled believe that the healthcare and life sciences are less focused on...
By Laura Lovett 04:10 pm June 24, 2019
Ask any provider organization what is at the center of healthcare and you’re bound to hear, "It’s the patient." But in reality, there is often a gap between new innovations and that patient experience.  “They always say our innovation is driven by patients or patients are put at the heart, at the center of what we do. But when you take a closer look and at it sometimes what you see is these are...
By Dave Muoio 04:06 pm May 30, 2019
It’s little exaggeration to say that the healthcare industry has been transformed by new technologies. Automation, big data analysis, consumer-facing digital tools and more are steadily becoming the norm in daily care, and by and large come with promises of better outcomes and lower costs. But not every new technology that’s made it to the big show has been a home run, however, and just about...
By Dave Muoio 10:46 am May 30, 2019
Heal, maker of an app for booking and processing physician house calls, is making an unexpected addition to its platform: a built-in telemedicine feature that customers may use to conduct voice or video calls with a provider. For a company that often stresses the value and benefits of an in-person visit, the decision to introduce a degree of separation between the patient and a clinician may seem...
By Jonah Comstock 03:45 pm May 21, 2019
New York’s Northwell Health is a few years into the rollout of its digital patient experience, a reinvention of the hospital’s website and patient outreach tools. At the Cleveland Clinic Patient Experience Summit last week, an event co-organized by HIMSS, Northwell Chief Experience Officer Sven Gierlinger and Emily Kagan Trenchard, VP of digital and innovation strategy, laid out some of the...
By Dave Muoio 12:00 pm May 16, 2019
Gozio Health, maker of a mobile wayfinding and patient engagement platform for healthcare systems, has signed onto a strategic alliance with AT&T that will scale its service to more hospitals nationwide. To help patients navigate large or complex medical campuses, Gozio deploys an automated robot to traverse the halls and begin constructing a digital map of the facility. From there, the...