November 12, 2019
While face-to-face visits are still preferred by many, 90% of healthcare organizations polled by HIMSS Media say they're using or piloting remote care services to boost care coordination, manage at-risk patients and broaden pop health efforts.
November 6, 2019
Due to their increasingly personalized and convenient experiences with other sectors, consumers have high expectations when it comes to the services they’re receiving from the healthcare industry, according to a new global survey from Salesforce Research of nearly 6,000 consumers.
Unfortunately, nearly half (47%) of those polled believe that the healthcare and life sciences are less focused on...
October 24, 2019
June 24, 2019
Ask any provider organization what is at the center of healthcare and you’re bound to hear, "It’s the patient." But in reality, there is often a gap between new innovations and that patient experience.
“They always say our innovation is driven by patients or patients are put at the heart, at the center of what we do. But when you take a closer look and at it sometimes what you see is these are...
May 30, 2019
It’s little exaggeration to say that the healthcare industry has been transformed by new technologies. Automation, big data analysis, consumer-facing digital tools and more are steadily becoming the norm in daily care, and by and large come with promises of better outcomes and lower costs.
But not every new technology that’s made it to the big show has been a home run, however, and just about...
May 30, 2019
Heal, maker of an app for booking and processing physician house calls, is making an unexpected addition to its platform: a built-in telemedicine feature that customers may use to conduct voice or video calls with a provider.
For a company that often stresses the value and benefits of an in-person visit, the decision to introduce a degree of separation between the patient and a clinician may seem...
May 21, 2019
New York’s Northwell Health is a few years into the rollout of its digital patient experience, a reinvention of the hospital’s website and patient outreach tools. At the Cleveland Clinic Patient Experience Summit last week, an event co-organized by HIMSS, Northwell Chief Experience Officer Sven Gierlinger and Emily Kagan Trenchard, VP of digital and innovation strategy, laid out some of the...
May 16, 2019
Gozio Health, maker of a mobile wayfinding and patient engagement platform for healthcare systems, has signed onto a strategic alliance with AT&T that will scale its service to more hospitals nationwide.
To help patients navigate large or complex medical campuses, Gozio deploys an automated robot to traverse the halls and begin constructing a digital map of the facility. From there, the...
Photo credit: ImageLinkPhoto.com
May 14, 2019
Patients are becoming savvier consumers of healthcare. Like in other industries, technology is raising the convenience standards of the industry, but the patient journey has its own set of unique challenges, Cleveland Clinic executives said during this week's Patient Experience: Empathy and Innovation Summit.
“Healthcare can learn a lot from other industries. The vulnerability that our patients...
May 13, 2019
Miscommunication and misinterpretation have long plagued text and email messaging. But when it comes to healthcare communication the stakes are high. Balancing efficiency and empathy in text communications can be a difficult task for medical teams.
“There are many ways in which we communicate digitally,” Dr. Richard Frankel, of the Indiana University School of Medicine, said this morning during...