By HIMSS TV 11:18 am May 20, 2019
Carrie Davis, director of patient experience at the Hanger Clinic, shares her own patient experience and how it helps guide her work of implementing more compassionate and human-centric care.
By HIMSS TV 02:44 pm May 17, 2019
Dr. Silvia Perez-Protto, medical director of End of Life Center at the Cleveland Clinic, says providers need to understand and document patients' values and wishes if they are to effectively collaborate with them on their journey.
By HIMSS TV 01:39 pm May 17, 2019
MobiHealthNews  Editor in Chief Jonah Comstock shares his observations from Patient Experience Summit 2019, including examples of healthcare organizations looking to other industries to help solve patient experience and consumerization issues.
By HIMSS TV 07:18 am May 17, 2019
Dr. Adrienne Boissy, chief experience officer of the Cleveland Clinic, says patient experience is becoming a priority at healthcare organizations but much work remains.
By HIMSS TV 02:58 pm May 16, 2019
Clinicians who attend communication and empathy workshops feel better about the care they deliver and how they communicate with patients, finds Steven Kaplan, MD, associate chief medical officer at NewYork-Presbyterian Hospital.
By HIMSS TV 01:25 pm May 16, 2019
Effective communication between patients and providers is also improving safety and making people feel better, says Laura Cooley, PhD, leader at Academy of Communication in Healthcare and Journal of Patient Experience.
By HIMSS TV 06:03 am May 16, 2019
A theme at Patient Experience Summit 2019 is that providers need to operationalize and implement empathy beyond the bedside.
By HIMSS TV 01:33 pm May 15, 2019
Denise Hines, Chief Americas Officer at HIMSS, says health IT will only succeed if patients are kept at the center of care and shares what's next in patient empathy and experience.
By HIMSS TV 10:20 am May 15, 2019
Duke University Health System is pairing clinicians and researchers with the right digital technology to improve outcomes or change the way healthcare is delivered, says Katie McMillan, associate director of Duke’s Mobile App Gateway.
By HIMSS TV 08:05 am May 15, 2019
There’s a difference between patient engagement and patient experience, says Patient Advocate Foundation Vice President Rebekah Angove, who discusses ways patients and providers can more effectively navigate the complexity of healthcare costs.